{"id":4199,"date":"2024-11-10T15:32:26","date_gmt":"2024-11-10T14:32:26","guid":{"rendered":"https:\/\/psmformationconsulting.com\/?page_id=4199"},"modified":"2024-11-10T15:34:44","modified_gmt":"2024-11-10T14:34:44","slug":"management-formation-mener-des-entretiens-difficiles","status":"publish","type":"page","link":"https:\/\/psmformationconsulting.com\/?page_id=4199","title":{"rendered":"Management ~ Formation Mener des entretiens difficiles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4199\" class=\"elementor elementor-4199\">\n\t\t\t\t<div class=\"elementor-element elementor-element-091973d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"091973d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5214fcc e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-child\" data-id=\"5214fcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76d2e65 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"76d2e65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Formation Mener des entretiens difficiles<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c85fc7 elementor-widget elementor-widget-text-editor\" data-id=\"1c85fc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S&rsquo;affirmer en tant qu&rsquo;acteur de la pr\u00e9vention<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe26a12 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-child\" data-id=\"fe26a12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78d74f3 elementor-widget elementor-widget-button\" data-id=\"78d74f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0322770 wpr-page-list-horizontal wpr-pl-badge-center wpr-pl-icon-center elementor-widget elementor-widget-wpr-page-list\" data-id=\"0322770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpr-page-list-wrap\"><ul class=\"wpr-page-list\"><li class=\"wpr-page-list-item elementor-repeater-item-14126c4 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar-check\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M436 160H12c-6.627 0-12-5.373-12-12v-36c0-26.51 21.49-48 48-48h48V12c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v52h128V12c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v52h48c26.51 0 48 21.49 48 48v36c0 6.627-5.373 12-12 12zM12 192h424c6.627 0 12 5.373 12 12v260c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48V204c0-6.627 5.373-12 12-12zm333.296 95.947l-28.169-28.398c-4.667-4.705-12.265-4.736-16.97-.068L194.12 364.665l-45.98-46.352c-4.667-4.705-12.266-4.736-16.971-.068l-28.397 28.17c-4.705 4.667-4.736 12.265-.068 16.97l82.601 83.269c4.667 4.705 12.265 4.736 16.97.068l142.953-141.805c4.705-4.667 4.736-12.265.068-16.97z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">Session garantie<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-4a004ab wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hourglass-half\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M360 0H24C10.745 0 0 10.745 0 24v16c0 13.255 10.745 24 24 24 0 90.965 51.016 167.734 120.842 192C75.016 280.266 24 357.035 24 448c-13.255 0-24 10.745-24 24v16c0 13.255 10.745 24 24 24h336c13.255 0 24-10.745 24-24v-16c0-13.255-10.745-24-24-24 0-90.965-51.016-167.734-120.842-192C308.984 231.734 360 154.965 360 64c13.255 0 24-10.745 24-24V24c0-13.255-10.745-24-24-24zm-75.078 384H99.08c17.059-46.797 52.096-80 92.92-80 40.821 0 75.862 33.196 92.922 80zm.019-256H99.078C91.988 108.548 88 86.748 88 64h208c0 22.805-3.987 44.587-11.059 64z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">1 jours<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-98d8758 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marked-alt\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 0c-69.59 0-126 56.41-126 126 0 56.26 82.35 158.8 113.9 196.02 6.39 7.54 17.82 7.54 24.2 0C331.65 284.8 414 182.26 414 126 414 56.41 357.59 0 288 0zm0 168c-23.2 0-42-18.8-42-42s18.8-42 42-42 42 18.8 42 42-18.8 42-42 42zM20.12 215.95A32.006 32.006 0 0 0 0 245.66v250.32c0 11.32 11.43 19.06 21.94 14.86L160 448V214.92c-8.84-15.98-16.07-31.54-21.25-46.42L20.12 215.95zM288 359.67c-14.07 0-27.38-6.18-36.51-16.96-19.66-23.2-40.57-49.62-59.49-76.72v182l192 64V266c-18.92 27.09-39.82 53.52-59.49 76.72-9.13 10.77-22.44 16.95-36.51 16.95zm266.06-198.51L416 224v288l139.88-55.95A31.996 31.996 0 0 0 576 426.34V176.02c0-11.32-11.43-19.06-21.94-14.86z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">Pr\u00e9sentiel \/ Distanciel<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-1e9df79 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">Fondamentaux<\/a><\/div><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46d32d6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"46d32d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4689e7e wpr-page-list-horizontal elementor-widget__width-inherit wpr-pl-badge-center wpr-pl-icon-center elementor-widget elementor-widget-wpr-page-list\" data-id=\"4689e7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpr-page-list-wrap\"><ul class=\"wpr-page-list\"><li class=\"wpr-page-list-item elementor-repeater-item-122d37d wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Objectif<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-b765c42 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Programme<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-f82d8be wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Pour qui ?<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-2272fe2 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Intervenants<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-9965709 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">F.A.Q<\/a><\/div><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-494a778 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"494a778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93ca242 elementor-widget elementor-widget-text-editor\" data-id=\"93ca242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apprenez \u00e0 reconna\u00eetre et \u00e0 r\u00e9agir face aux troubles psychiques dans votre environnement professionnel avec la <strong>Formation PSSM (Premiers Secours en Sant\u00e9 Mentale)<\/strong>. En 2 jours, d\u00e9veloppez les comp\u00e9tences essentielles pour offrir un soutien rapide et efficace aux personnes en d\u00e9tresse mentale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7bb820 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"a7bb820\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-236b336 elementor-widget elementor-widget-heading\" data-id=\"236b336\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objectifs p\u00e9dagogiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a665d84 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a665d84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82f82e0 elementor-widget-divider--separator-type-pattern elementor-widget-divider--no-spacing elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"82f82e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;xMidYMid meet&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 126 26&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpath d=&#039;M3,10.2c2.6,0,2.6,2,2.6,3.2S4.4,16.5,3,16.5s-3-1.4-3-3.2S0.4,10.2,3,10.2z M18.8,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.2-1.4-3.2-3.2S17,10.2,18.8,10.2z M34.6,10.2c1.5,0,2.6,1.4,2.6,3.2s-0.5,3.2-1.9,3.2c-1.5,0-3.4-1.4-3.4-3.2S33.1,10.2,34.6,10.2z M50.5,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.3-0.9-3.3-2.6S48.7,10.2,50.5,10.2z M66.2,10.2c1.5,0,3.4,1.4,3.4,3.2s-1.9,3.2-3.4,3.2c-1.5,0-2.6-0.4-2.6-2.1S64.8,10.2,66.2,10.2z M82.2,10.2c1.7,0.8,2.6,1.4,2.6,3.2s-0.1,3.2-1.6,3.2c-1.5,0-3.7-1.4-3.7-3.2S80.5,9.4,82.2,10.2zM98.6,10.2c1.5,0,2.6,0.4,2.6,2.1s-1.2,4.2-2.6,4.2c-1.5,0-3.7-0.4-3.7-2.1S97.1,10.2,98.6,10.2z M113.4,10.2c1.2,0,2.2,0.9,2.2,3.2s-0.1,3.2-1.3,3.2s-3.1-1.4-3.1-3.2S112.2,10.2,113.4,10.2z&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bfd041 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2bfd041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comprendre l\u2019\u00e9volution de la communication en entreprise<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Identifier les raisons qui rendent certains entretiens difficiles<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Acqu\u00e9rir des m\u00e9thodes de communication simples et efficaces<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Adapter son mode de communication au profil de son interlocuteur<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gagner en assurance dans les diff\u00e9rentes formes d\u2019entretiens<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b6e3a79 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"b6e3a79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3b250a elementor-widget__width-initial elementor-widget elementor-widget-toggle\" data-id=\"b3b250a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1881\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1881\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Programme de la formation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1881\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1881\"><div class=\"elementor-element elementor-element-3cfe673a dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"3cfe673a\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><div class=\"elementor-element elementor-element-368331fd dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"368331fd\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><div class=\"elementor-element elementor-element-368331fd dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"368331fd\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><p id=\"elementor-tab-title-9141\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9141\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">Le r\u00f4le du manager face \u00e0 l&rsquo;\u00e9volution des mentalit\u00e9s<\/a><\/span><\/p><ul><li><span style=\"color: #000000;\">Entretenir des relations saines avec ses collaborateurs et ses coll\u00e8gues<\/span><\/li><li><span style=\"color: #000000;\">Rester garant des objectifs et des r\u00e9sultats<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><h2 id=\"elementor-tab-title-2351\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2351\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">Les diff\u00e9rentes situations qui peuvent rendre un entretien difficile<\/a><\/span><\/h2><div id=\"elementor-tab-content-2351\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-2351\"><ul><li><span style=\"color: #000000;\">Quels types de conflits peuvent intervenir dans les relations hi\u00e9rarchiques et\/ou fonctionnelles ?<\/span><\/li><li><span style=\"color: #000000;\">Quelles en sont les cons\u00e9quences en mati\u00e8re de communication ?<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><h2 id=\"elementor-tab-title-2031\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">La m\u00e9thode DESC<\/a><\/span><\/h2><div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-2031\"><ul><li><span style=\"color: #000000;\">Une technique de communication simple, id\u00e9ale dans les relations hi\u00e9rarchiques<\/span><\/li><li><span style=\"color: #000000;\">4 lettres pour 4 \u00e9tapes d\u2019un entretien ou d\u2019une partie d\u2019un entretien<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><h2 id=\"elementor-tab-title-1911\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">La m\u00e9thode OSBD<\/a><\/span><\/h2><div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-1911\"><ul><li><span style=\"color: #000000;\">Une technique tr\u00e8s souple qui permet de consolider les relations fonctionnelles<\/span><\/li><li><span style=\"color: #000000;\">Une attitude qui d\u00e9montre une grande envie de coop\u00e9rer<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-eb22d21 dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"eb22d21\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><p id=\"elementor-tab-title-2461\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2461\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">Mises en situation<\/a><\/span><\/p><div id=\"elementor-tab-content-2461\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-2461\"><ul><li><p><span style=\"color: #000000;\">S\u2019entra\u00eener \u00e0 mener diff\u00e9rents types d\u2019entretien, avec des situations de d\u00e9part compliqu\u00e9es<\/span><\/p><\/li><li><p><span style=\"color: #000000;\">D\u00e9velopper son assertivit\u00e9 : S\u2019affirmer sans agressivit\u00e9, sans soumission et sans manipulation<\/span><\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1882\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1882\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00c0 qui s\u2019adresse cette formation ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1882\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1882\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1883\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1883\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Financement de la formation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1883\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1883\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formation Mener des entretiens difficiles S&rsquo;affirmer en tant qu&rsquo;acteur de la pr\u00e9vention Demander un devis Session garantie 1 jours Pr\u00e9sentiel \/ Distanciel Fondamentaux Objectif Programme Pour qui ? Intervenants F.A.Q Apprenez \u00e0 reconna\u00eetre et \u00e0 r\u00e9agir face aux troubles psychiques dans votre environnement professionnel avec la Formation PSSM (Premiers Secours en Sant\u00e9 Mentale). En 2 jours, d\u00e9veloppez les comp\u00e9tences essentielles pour offrir un soutien rapide et efficace aux personnes en d\u00e9tresse mentale. Objectifs p\u00e9dagogiques Comprendre l\u2019\u00e9volution de la communication en entreprise Identifier les raisons qui rendent certains entretiens difficiles Acqu\u00e9rir des m\u00e9thodes de communication simples et efficaces Adapter son mode de communication au profil de son interlocuteur Gagner en assurance dans les diff\u00e9rentes formes d\u2019entretiens Programme de la formation Le r\u00f4le du manager face \u00e0 l&#8217;\u00e9volution des mentalit\u00e9s Entretenir des relations saines avec ses collaborateurs et ses coll\u00e8gues Rester garant des objectifs et des r\u00e9sultats Les diff\u00e9rentes situations qui peuvent rendre un entretien difficile Quels types de conflits peuvent intervenir dans les relations hi\u00e9rarchiques et\/ou fonctionnelles ? Quelles en sont les cons\u00e9quences en mati\u00e8re de communication ? La m\u00e9thode DESC Une technique de communication simple, id\u00e9ale dans les relations hi\u00e9rarchiques 4 lettres pour 4 \u00e9tapes d\u2019un entretien ou d\u2019une partie d\u2019un entretien La m\u00e9thode OSBD Une technique tr\u00e8s souple qui permet de consolider les relations fonctionnelles Une attitude qui d\u00e9montre une grande envie de coop\u00e9rer Mises en situation S\u2019entra\u00eener \u00e0 mener diff\u00e9rents types d\u2019entretien, avec des situations de d\u00e9part compliqu\u00e9es D\u00e9velopper son assertivit\u00e9 : S\u2019affirmer sans agressivit\u00e9, sans soumission et sans manipulation \u00c0 qui s\u2019adresse cette formation ? Financement de la formation<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages\/4199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4199"}],"version-history":[{"count":7,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages\/4199\/revisions"}],"predecessor-version":[{"id":4206,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages\/4199\/revisions\/4206"}],"wp:attachment":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}