{"id":4245,"date":"2024-11-22T09:06:21","date_gmt":"2024-11-22T08:06:21","guid":{"rendered":"https:\/\/psmformationconsulting.com\/?page_id=4245"},"modified":"2024-11-22T09:08:42","modified_gmt":"2024-11-22T08:08:42","slug":"com-dev-saffirmer-en-environnement-pro","status":"publish","type":"page","link":"https:\/\/psmformationconsulting.com\/?page_id=4245","title":{"rendered":"Com &#038; Dev ~ S&rsquo;affirmer en environnement pro"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4245\" class=\"elementor elementor-4245\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c4b11c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"0c4b11c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-45c23c0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-child\" data-id=\"45c23c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10e0d4b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"10e0d4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Formation S\u2019affirmer en environnement professionnel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab676d elementor-widget elementor-widget-text-editor\" data-id=\"3ab676d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S&rsquo;affirmer en tant qu&rsquo;acteur de la pr\u00e9vention<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4eaec2c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-child\" data-id=\"4eaec2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5a9d56 elementor-widget elementor-widget-button\" data-id=\"c5a9d56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aee8804 wpr-page-list-horizontal wpr-pl-badge-center wpr-pl-icon-center elementor-widget elementor-widget-wpr-page-list\" data-id=\"aee8804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpr-page-list-wrap\"><ul class=\"wpr-page-list\"><li class=\"wpr-page-list-item elementor-repeater-item-14126c4 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar-check\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M436 160H12c-6.627 0-12-5.373-12-12v-36c0-26.51 21.49-48 48-48h48V12c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v52h128V12c0-6.627 5.373-12 12-12h40c6.627 0 12 5.373 12 12v52h48c26.51 0 48 21.49 48 48v36c0 6.627-5.373 12-12 12zM12 192h424c6.627 0 12 5.373 12 12v260c0 26.51-21.49 48-48 48H48c-26.51 0-48-21.49-48-48V204c0-6.627 5.373-12 12-12zm333.296 95.947l-28.169-28.398c-4.667-4.705-12.265-4.736-16.97-.068L194.12 364.665l-45.98-46.352c-4.667-4.705-12.266-4.736-16.971-.068l-28.397 28.17c-4.705 4.667-4.736 12.265-.068 16.97l82.601 83.269c4.667 4.705 12.265 4.736 16.97.068l142.953-141.805c4.705-4.667 4.736-12.265.068-16.97z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">Session garantie<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-4a004ab wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hourglass-half\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M360 0H24C10.745 0 0 10.745 0 24v16c0 13.255 10.745 24 24 24 0 90.965 51.016 167.734 120.842 192C75.016 280.266 24 357.035 24 448c-13.255 0-24 10.745-24 24v16c0 13.255 10.745 24 24 24h336c13.255 0 24-10.745 24-24v-16c0-13.255-10.745-24-24-24 0-90.965-51.016-167.734-120.842-192C308.984 231.734 360 154.965 360 64c13.255 0 24-10.745 24-24V24c0-13.255-10.745-24-24-24zm-75.078 384H99.08c17.059-46.797 52.096-80 92.92-80 40.821 0 75.862 33.196 92.922 80zm.019-256H99.078C91.988 108.548 88 86.748 88 64h208c0 22.805-3.987 44.587-11.059 64z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">1 jours<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-98d8758 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marked-alt\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288 0c-69.59 0-126 56.41-126 126 0 56.26 82.35 158.8 113.9 196.02 6.39 7.54 17.82 7.54 24.2 0C331.65 284.8 414 182.26 414 126 414 56.41 357.59 0 288 0zm0 168c-23.2 0-42-18.8-42-42s18.8-42 42-42 42 18.8 42 42-18.8 42-42 42zM20.12 215.95A32.006 32.006 0 0 0 0 245.66v250.32c0 11.32 11.43 19.06 21.94 14.86L160 448V214.92c-8.84-15.98-16.07-31.54-21.25-46.42L20.12 215.95zM288 359.67c-14.07 0-27.38-6.18-36.51-16.96-19.66-23.2-40.57-49.62-59.49-76.72v182l192 64V266c-18.92 27.09-39.82 53.52-59.49 76.72-9.13 10.77-22.44 16.95-36.51 16.95zm266.06-198.51L416 224v288l139.88-55.95A31.996 31.996 0 0 0 576 426.34V176.02c0-11.32-11.43-19.06-21.94-14.86z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">Pr\u00e9sentiel \/ Distanciel<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-1e9df79 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><span class=\"wpr-page-list-item-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg><\/span><div><a   class=\"wpr-no-pointer wpr-pl-title\">Fondamentaux<\/a><\/div><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c2f6c2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"6c2f6c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99a7ae4 wpr-page-list-horizontal elementor-widget__width-inherit wpr-pl-badge-center wpr-pl-icon-center elementor-widget elementor-widget-wpr-page-list\" data-id=\"99a7ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpr-page-list-wrap\"><ul class=\"wpr-page-list\"><li class=\"wpr-page-list-item elementor-repeater-item-122d37d wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Objectif<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-b765c42 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Programme<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-f82d8be wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Pour qui ?<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-2272fe2 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">Intervenants<\/a><\/div><\/li><li class=\"wpr-page-list-item elementor-repeater-item-9965709 wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div><a   class=\"wpr-no-pointer wpr-pl-title\">F.A.Q<\/a><\/div><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd05044 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"dd05044\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05ee457 elementor-widget elementor-widget-text-editor\" data-id=\"05ee457\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les salari\u00e9s sont de plus en plus souvent confront\u00e9s \u00e0 des situations relationnelles difficiles, en interne ou en externe (prospects, clients, usagers\u2026) : agressivit\u00e9, insultes, menaces\u2026<\/p><p>Et, fr\u00e9quemment, ils sont dans l\u2019incapacit\u00e9 de g\u00e9rer ces probl\u00e9matiques, ce qui cause plusieurs pr\u00e9judices \u00e0 l\u2019entreprise et aux salari\u00e9s eux-m\u00eames :<\/p><ul><li>du stress,<\/li><li>des arr\u00eats de travail,<\/li><li>une d\u00e9gradation du climat social de l\u2019entreprise.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cc370b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"5cc370b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00a206b elementor-widget elementor-widget-heading\" data-id=\"00a206b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objectifs p\u00e9dagogiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd64392 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cd64392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e0ca1 elementor-widget-divider--separator-type-pattern elementor-widget-divider--no-spacing elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c7e0ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;xMidYMid meet&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 126 26&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpath d=&#039;M3,10.2c2.6,0,2.6,2,2.6,3.2S4.4,16.5,3,16.5s-3-1.4-3-3.2S0.4,10.2,3,10.2z M18.8,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.2-1.4-3.2-3.2S17,10.2,18.8,10.2z M34.6,10.2c1.5,0,2.6,1.4,2.6,3.2s-0.5,3.2-1.9,3.2c-1.5,0-3.4-1.4-3.4-3.2S33.1,10.2,34.6,10.2z M50.5,10.2c1.7,0,3.2,1.4,3.2,3.2s-1.4,3.2-3.2,3.2c-1.7,0-3.3-0.9-3.3-2.6S48.7,10.2,50.5,10.2z M66.2,10.2c1.5,0,3.4,1.4,3.4,3.2s-1.9,3.2-3.4,3.2c-1.5,0-2.6-0.4-2.6-2.1S64.8,10.2,66.2,10.2z M82.2,10.2c1.7,0.8,2.6,1.4,2.6,3.2s-0.1,3.2-1.6,3.2c-1.5,0-3.7-1.4-3.7-3.2S80.5,9.4,82.2,10.2zM98.6,10.2c1.5,0,2.6,0.4,2.6,2.1s-1.2,4.2-2.6,4.2c-1.5,0-3.7-0.4-3.7-2.1S97.1,10.2,98.6,10.2z M113.4,10.2c1.2,0,2.2,0.9,2.2,3.2s-0.1,3.2-1.3,3.2s-3.1-1.4-3.1-3.2S112.2,10.2,113.4,10.2z&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12b8cc3 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"12b8cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Comprendre les m\u00e9canismes des relations interpersonnelles<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pratiquer l\u2019assertivit\u00e9 pour cr\u00e9er et entretenir des relations efficaces<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Solliciter les autres positivement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Critiquer avec justesse<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed347f5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-equal-height-no e-con e-parent\" data-id=\"ed347f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32121d1 elementor-widget__width-initial elementor-widget elementor-widget-toggle\" data-id=\"32121d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Programme de la formation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5251\"><div class=\"elementor-element elementor-element-368331fd dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"368331fd\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><div class=\"elementor-element elementor-element-3cfe673a dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"3cfe673a\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><div class=\"elementor-element elementor-element-368331fd dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"368331fd\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><p id=\"elementor-tab-title-9141\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-9141\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">Analyser son comportement dans un contexte professionnel<\/a><\/span><\/p><ul><li><span style=\"color: #000000;\">Mieux comprendre son style relationnel, axes d\u2019am\u00e9lioration<\/span><\/li><li><span style=\"color: #000000;\">Mesurer les effets de ses comportements sur son entourage professionnel<\/span><\/li><li><span style=\"color: #000000;\">Identifier les comportements inefficaces<\/span><\/li><li><span style=\"color: #000000;\">Zones de confort, de risque, de panique<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><h2 id=\"elementor-tab-title-2351\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2351\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">Identifier les comportements perturbants<\/a><\/span><\/h2><div id=\"elementor-tab-content-2351\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-2351\"><ul><li><span style=\"color: #000000;\">D\u00e9samorcer l\u2019agressivit\u00e9<\/span><\/li><li><span style=\"color: #000000;\">Agir face \u00e0 la passivit\u00e9<\/span><\/li><li><span style=\"color: #000000;\">Eviter les pi\u00e8ges de la manipulation<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><h2 id=\"elementor-tab-title-2031\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">Mieux s&rsquo;affirmer sans nuire aux autres<\/a><\/span><\/h2><div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-2031\"><ul><li><span style=\"color: #000000;\">\u00ab\u00a0Ni h\u00e9risson, ni paillasson\u00a0\u00bb<\/span><\/li><li><span style=\"color: #000000;\">Se respecter soi-m\u00eame et respecter les autres<\/span><\/li><li><span style=\"color: #000000;\">Oser \u00eatre soi-m\u00eame<\/span><\/li><li><span style=\"color: #000000;\">Adopter une attitude assertive<\/span><\/li><li><span style=\"color: #000000;\">Prendre du recul<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><h2 id=\"elementor-tab-title-1911\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">Savoir dire \u00ab\u00a0non\u00a0\u00bb<\/a><\/span><\/h2><div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-1911\"><ul><li><span style=\"color: #000000;\">M\u00e9thode DESC<\/span><\/li><li><span style=\"color: #000000;\">Expliquer sans se justifier<\/span><\/li><li><span style=\"color: #000000;\">Proposer une solution de rechange<\/span><\/li><li><span style=\"color: #000000;\">La bonne attitude pour dire non<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><h2 id=\"elementor-tab-title-2461\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2461\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">D\u00e9velopper des relations professionnelles sereines et constructives<\/a><\/span><\/h2><div id=\"elementor-tab-content-2461\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-2461\"><ul><li><span style=\"color: #000000;\">Savoir g\u00e9rer les critiques<\/span><\/li><li><span style=\"color: #000000;\">Formuler des critiques constructives sur les actions et non sur les personnes<\/span><\/li><li><span style=\"color: #000000;\">Refuser les critiques injustifi\u00e9es avec fermet\u00e9<\/span><\/li><li><span style=\"color: #000000;\">Savoir quand et comment n\u00e9gocier<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-4f8f956 dc-has-condition dc-condition-empty elementor-widget elementor-widget-accordion\" data-id=\"4f8f956\" data-element_type=\"widget\" data-widget_type=\"accordion.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-accordion\"><div class=\"elementor-accordion-item\"><p id=\"elementor-tab-title-8341\" class=\"elementor-tab-title elementor-active\" tabindex=\"0\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-8341\" aria-expanded=\"true\" aria-selected=\"true\"><span style=\"color: #000000;\"><a class=\"elementor-accordion-title\" style=\"color: #000000;\" tabindex=\"0\">D\u00e9samorcer les situations d\u00e9licates<\/a><\/span><\/p><div id=\"elementor-tab-content-8341\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-8341\"><ul><li><p><span style=\"color: #000000;\">Savoir \u00e9couter<\/span><\/p><\/li><li><p><span style=\"color: #000000;\">G\u00e9rer son stress face \u00e0 l\u2019agression verbale<\/span><\/p><\/li><li><p><span style=\"color: #000000;\">Identifier et lever les zones de blocage<\/span><\/p><\/li><li><p><span style=\"color: #000000;\">Etre ferme tout en restant constructif<\/span><\/p><\/li><li><p><span style=\"color: #000000;\">Se faire comprendre<\/span><\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5252\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5252\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00c0 qui s\u2019adresse cette formation ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5252\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5252\"><p>Tout salari\u00e9 ayant \u00e0 subir des relations difficiles (coll\u00e8gues, clients, usagers, &#8230;)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5253\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5253\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Financement de la formation<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5253\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5253\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formation S\u2019affirmer en environnement professionnel S&rsquo;affirmer en tant qu&rsquo;acteur de la pr\u00e9vention Demander un devis Session garantie 1 jours Pr\u00e9sentiel \/ Distanciel Fondamentaux Objectif Programme Pour qui ? Intervenants F.A.Q Les salari\u00e9s sont de plus en plus souvent confront\u00e9s \u00e0 des situations relationnelles difficiles, en interne ou en externe (prospects, clients, usagers\u2026) : agressivit\u00e9, insultes, menaces\u2026 Et, fr\u00e9quemment, ils sont dans l\u2019incapacit\u00e9 de g\u00e9rer ces probl\u00e9matiques, ce qui cause plusieurs pr\u00e9judices \u00e0 l\u2019entreprise et aux salari\u00e9s eux-m\u00eames : du stress, des arr\u00eats de travail, une d\u00e9gradation du climat social de l\u2019entreprise. Objectifs p\u00e9dagogiques Comprendre les m\u00e9canismes des relations interpersonnelles Pratiquer l\u2019assertivit\u00e9 pour cr\u00e9er et entretenir des relations efficaces Solliciter les autres positivement Critiquer avec justesse Programme de la formation Analyser son comportement dans un contexte professionnel Mieux comprendre son style relationnel, axes d\u2019am\u00e9lioration Mesurer les effets de ses comportements sur son entourage professionnel Identifier les comportements inefficaces Zones de confort, de risque, de panique Identifier les comportements perturbants D\u00e9samorcer l\u2019agressivit\u00e9 Agir face \u00e0 la passivit\u00e9 Eviter les pi\u00e8ges de la manipulation Mieux s&#8217;affirmer sans nuire aux autres \u00ab\u00a0Ni h\u00e9risson, ni paillasson\u00a0\u00bb Se respecter soi-m\u00eame et respecter les autres Oser \u00eatre soi-m\u00eame Adopter une attitude assertive Prendre du recul Savoir dire &#8220;non&#8221; M\u00e9thode DESC Expliquer sans se justifier Proposer une solution de rechange La bonne attitude pour dire non D\u00e9velopper des relations professionnelles sereines et constructives Savoir g\u00e9rer les critiques Formuler des critiques constructives sur les actions et non sur les personnes Refuser les critiques injustifi\u00e9es avec fermet\u00e9 Savoir quand et comment n\u00e9gocier D\u00e9samorcer les situations d\u00e9licates Savoir \u00e9couter G\u00e9rer son stress face \u00e0 l\u2019agression verbale Identifier et lever les zones de blocage Etre ferme tout en restant constructif Se faire comprendre \u00c0 qui s\u2019adresse cette formation ? Tout salari\u00e9 ayant \u00e0 subir des relations difficiles (coll\u00e8gues, clients, usagers, &#8230;) Financement de la formation<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4245","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages\/4245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4245"}],"version-history":[{"count":7,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages\/4245\/revisions"}],"predecessor-version":[{"id":4256,"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=\/wp\/v2\/pages\/4245\/revisions\/4256"}],"wp:attachment":[{"href":"https:\/\/psmformationconsulting.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}